At Focus Declutter Organise Manage (FDOM) we want to protect your privacy and confidentiality.

We understand that all users of our website are concerned to know that their data is being used lawfully.

We have current Data Controller registration with the ICO (Information Commissioners Office) and take our responsibilities under the Data Protection Act and GDPR very seriously. We comply with the guidance provided by the ICO, you can find more information at their website: https://ico.org.uk/

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately and discontinue using it.

We do not share, sell or disclose to any third party, any personally identifiable information collected at this site.

The law requires us to determine how we process different categories of your personal information and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.

1. INFORMATION WE PROCESS DUE TO HAVING A CONTRACTUAL OBLIGATION WITH YOU

When you buy a product or service from us (or otherwise agree to our terms and conditions) a contract is formed between you and us.

To carry out our obligations under that contract, we must process the information you give us and this may be personal information.

We may use it in order to:

-Verify your identity for security purposes

-Verify your identity for security purposes

-Sell products to you

-Provide you with services/products that you have purchased (or those you have requested that are free)

-Provide you with suggestions relating to our products and services

-Provide you with information and advice on how to gain the most from using our products and services.

We process your information on the basis that there is a contract between us or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. INFORMATION WE PROCESS WITH YOUR CONSENT

Where there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business (including products and services), you provide your consent for us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information.

Sometimes you might give your consent implicitly, for example if you send us a message or email to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.You may withdraw your consent at any time by instructing us to do so at: [email protected]

3. INFORMATION WE PROCESS BECAUSE WE HAVE A LEGAL OBLIGATION

We are subject to the law and sometimes we must process your information in order to comply with a statutory obligation. In this situation, this may include your personal information.

4. WEBSITE USAGE INFORMATION

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not associate such information with an identifiable person.

5. COOKIES

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any website. They are widely used to make websites work effectively and to provide information to the owners of the site. We may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or they may remain on your computer until you delete them or until a defined period of time has passed. Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies to take advantage of the features of our website that rely on their use. If you prevent their use, some parts of the website may not function.

We may use cookies to:

-Record whether you have accepted the use of cookies on our website to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but this may affect the use of our website.

-Allow essential parts of our website to operate for you.

-Operate our content management system.

-Operate the online notification form (the form that you use to contact us for any reason).

-Enhance security on our contact forms.

-Collect information about how visitors use our website. We use the information to improve our customer experience and to enable us to increase our sales.

-Store your personal information so that you do not have to provide it each time you visit the website.

-Enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use their privacy-enhanced mode.

6. RETENTION / REVIEW / UPDATE / REMOVAL OF PERSONALLY IDENTIFIABLE INFORMATION

We keep your personal data only for as long as required by us to provide the services you have requested, to comply with the law or to support a claim in court. You may review or update the information that we hold about you, or if you wish, request the removal of any information about you from our website. To do this please contact us at: [email protected]

7. USE OF THE WEBSITE BY CHILDREN

We do not market to children, nor do we sell products or services for children. If you are under 18, you may only use our website, products and services with consent from a parent or guardian.

8. DISCLOSURE TO GOVERNMENT AND THEIR AGENCIES

We may be required to give information to legal authorities if they request and they have the proper authorisation.

9. COMPLAINING

When we receive a complaint, we record all the information provided to us to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person the information contained in your complaint. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you.

Last updated on 29th June 2024. If you have any question regarding this privacy policy, please contact us at: info.fdom.co.uk